We recruit for world-leading businesses in the south east of England for UK based B2B customer success roles. Customer success employees are key connectors between the clients and the business, their roles involve advising clients on buying decisions and onboarding new users after purchase. Overall, those working in customer success develop client relationships and promote retention and loyalty whilst managing a high-performing sales team.
CSM jobs call for strategic-minded and commercially astute candidates with the ability to identify and communicate customer behaviours to the sales, marketing, and product teams. Our job listings show the variety of customer success posts available within the exciting SaaS, software and IT services sectors.
Many customer success roles are found in Cambridge and Milton Keynes as they are thriving tech hubs which are home to many of the UK's top software and SaaS companies. Customer success basic salaries typically range from £25,000 for graduate and entry-level roles, with salaries up to £100,000 on the advanced, customer success director level.
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The South East is a large size region and the most populous within UK with a population of approximately 9.1m that accounts for 13.7% of the national total. The region is a fast growing and very prosperous area with the second largest regional economy in the UK (after London). The South East has a more varied economy than many other regions, with less reliance on the public sector and industries such as ICT, pharmaceuticals, biotech, healthcare, high tech engineering and aerospace that are thoroughly established within the region.
The area has a heavy concentration of internationally-significant engineering businesses, with a large number of aerospace and defence companies throughout the territory, particularly in large towns such as Cambridge, Milton Keynes and Chelmsford. The space industry is well developed and strong in the region, and there is a high propensity among businesses in the region to export.