Company snapshot:
- Global software company providing a niche software platform available on-premise or as a SaaS solution
- Excellent reputation for customer service, loyalty and strategic partnerships across the UK
- Dominant player in the UK market experiencing considerable growth across international markets
As an Account Manager, you will be responsible for..
- Developing sound product knowledge to advise customers accurately and encourage them to get the most out of the solutions
- Acting as the main point of contact for customers and working closely with them to maintain a high retention rate
- Being the customer champion and relaying on vital insight to ensure the software meets the need of a changing audience
- Minimising customer churn by working in partnership with customers and building long-lasting relationships
- Providing software demonstrations and training to expand product use and promote additional benefits to clients
- Identifying opportunities for growth and expansion within existing accounts and working towards agreed KPIs
- Previous account management / customer success experience
- Experience in the software sector - either SaaS or on-premise
- Passionate about technology and proactive in identifying new opportunities
- First class communication skills (phone, email and face to face)
- Basic salary circa £35,000 plus bonuses
- 25 days holiday (rising to 28 days)
- Flexible and remote working
- Life assurance, company pension and more..