Account Manager

Location Hertford
Discipline: SaaS Sales
Job functions
Salary: circa £40,000 plus bonuses
Job ref: 837
Account Manager | Software
Company snapshot:
  • Global software company providing a niche software platform available on-premise or as a SaaS solution
  • Excellent reputation for customer service, loyalty and strategic partnerships across the UK
  • Dominant player in the UK market experiencing considerable growth across international markets
The role:
As an Account Manager, you will be responsible for..
  • Developing sound product knowledge to advise customers accurately and encourage them to get the most out of the solutions
  • Acting as the main point of contact for customers and working closely with them to maintain a high retention rate
  • Being the customer champion and relaying on vital insight to ensure the software meets the need of a changing audience
  • Minimising customer churn by working in partnership with customers and building long-lasting relationships
  • Providing software demonstrations and training to expand product use and promote additional benefits to clients
  • Identifying opportunities for growth and expansion within existing accounts and working towards agreed KPIs
About you:
  • Previous account management / customer success experience
  • Experience in the software sector - either SaaS or on-premise
  • Passionate about technology and proactive in identifying new opportunities
  • First class communication skills (phone, email and face to face)
The package:
  • Basic salary circa £35,000 plus bonuses
  • 25 days holiday (rising to 28 days)
  • Flexible and remote working
  • Life assurance, company pension and more..
This Account Manager role will suit candidates based in Ware, Hoddesdon, Harlow, Bishop's Stortford, Stevenage, Welwyn Garden City, Hatfield, Watford, Potters Bar, Hertford, St Albans, Harpenden or surrounding areas.