Account Manager - Retentions

Location Sheffield
Discipline: Customer Success, Account Management
Job functions Customer Success
Salary: up to £55,000 | up to £25,000 bonus
Job ref: 2394

Account Manager - Retentions | Sheffield | SaaS

Company snapshot:

  • Award winning, leading EdTech software, helping educational institutions across a range of .
  • Agile, innovative and market leading platform with huge growth.
  • Trusted globally across 100 countries.
  • Huge professional growth potential

The Role:

  • Developing and maintaining strong relationships with accounts up at risk of churn or have recently churned.
  • Renew and upsell contracts with customers at the end of their subscription of one or more products.
  • Building meaningful and consultative relationships with clients, understanding pain points to improve ROI.
  • Utilising data in order to share informative insights.

About You:

  • Previous experience in Account Management/Customer success within the ICT/Cloud/SaaS/Software industry.
  • Proven track record of exceeding targets and KPIs.
  • Strong communication and negotiation skills, with the ability to articulate complex solutions effectively.
  • Self-motivated and driven, with a passion for delivering exceptional customer service.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.



  • Basic salary up to £55,000, £80,000 OTE uncapped!
  • Modern company benefits
  • Career progression in a global company
  • Hybrid working - 3x days in Sheffield

Note: This Account Manager role is hybrid and suitable for candidates based in Sheffield and surrounding areas.


Explore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, Construction Tech, Proptech, E-Learning/EdTech, FMCG and HealthTech.


Zetter Ltd are acting as an employment agency in relation to this vacancy.