Client Success Executive

Location Bourne End
Discipline: Software & IT
Salary: Salary up to £30,000 plus bonus
Job ref: 1503

Client Success Executive - SaaS

Company snapshot:

  • Rapidly growing global insights company selling into FMCG & manufacturing sectors.
  • Working with some of the biggest brands in the world such as Pepisco, Unilever and Mars.
  • Multi-award-winning company who have recently received significant investment.
  • People first culture where internal promotion and career progression opportunities are available

The role:

  • In this crucial Client Success Executive role, you will work closely with clients to ensure they achieve great success with the platform by assisting with onboarding and training sessions 
  • Build positive relationships by understanding customer requirements of the platform and ensuring they receive a great return on investment
  • Manage communications with customers by successfully offering help and proactive support to clients
  • As Client Success Executive, you will be the first point of contact for queries and ensure any product issues are escalated quickly as well as being the voice of the customer internally. 

About you:

  • Minimum of a year of customer success or account management experience - keen to progress a career in Customer Success
  • Brilliant communication skills to build long-lasting relationships
  • An individual who is organised, ambitious and has excellent social skills

The package:

  • Salary up to £30,000 plus bonus
  • Various opportunities for progression
  • Flexi-working with 2x days in the office
  • Private medical care