Customer Relationship Manager

Location Northampton
Discipline: Engineering & Manufacturing
Salary: £27,000 + bonuses
Job ref: 966

Customer Relationship Manager

Company snapshot:

  • A global leader in the industrial technology sector
  • At the forefront of designing and building innovative automation technology across various industries including, Automotive, BioPharma and Machining to name a few.
  • A multi-billion-pound turnover business, global enterprise clients with enormous expansion plans

The role:
The Customer Relationship Manager will be responsible for..

  • Nurturing a range of accounts while providing and assisting clients with industry leading customer service through different communication touchpoints.
  • Delivering expert explanations of products while demonstrating and maintaining constructive conversations with customers.
  • Take leadership in customer calls, resolving issues and deliver on performance updates.
  • Able to manage customer enquiries, circulating the feedback through internal teams to create solutions to customer challenges.
  • Handling both inbound and outbound adminstrative tasks inline with customer needs while providing support to the business in terms of relationship mapping.

About you:

  • Experience working in a sales or service environment
  • Able to articulate and translate technical information
  • IT literate who can demonstrate hands on knowledge of complex orders
  • A professional and smart manner with first class verbal and written communication skills

Package:

  • Basic salary £27,000 + bonuses and benefits
  • Private healthcare
  • Supportive work environment with highly specialised experts supporting you
  • Very exciting technology space with a world-leader in innovation
  • Collaborative and friendly environment