Customer Success Coordinator

Location Ipswich, Suffolk, England
Discipline: Other sectors
Salary: excellent package and great benefits
Job ref: 443
Customer Success Coordinator | Shipping & Logistics
Company overview:
  • Huge international presence with some of the best technology in the market 
  • Rapidly growing with plans to increase their UK position and presence over the next year
  • Great culture, corporate benefits and progression opportunities into senior leadership
The role:
As a Customer Success Coordinator, you will be responsible for..
  • Maintaining an excellent level of customer service and building long lasting relationships with clients
  • Ensuring that customers are involved accurately, efficiently and in a timely manner to avoid delays
  • Acting as the main point of contact for all inbound questions, concerns or queries and responding efficiently
  • Coordinating with all internal departments to ensure slick processes are followed and customers well informed
  • Attending client meetings where necessary and ensuring key client requirements are met / exceeded 
  • Supporting customers through the lifecycle and identifying any areas for concern along the way 
About you:
  • Client facing background in shipping / logistics / supply chain sectors
The package:
  • Competitive salary and package depending on experience
  • Private healthcare and life assurance
  • Competitive holiday allowance and pension contribution
  • Internal incentives, perks and benefits - get in touch to find out more.. 
This Customer Success Coordinator role will suit candidates based in Ipswich, Woodbridge, Needham Market, Stowmarket, Hadleigh, Bury St Edmunds, Cambridge, Wickham Market, Lavenham, Sudbury, Felixstowe or surrounding areas.