Customer Success Executive
Company snapshot:
- Specialised SaaS provider to some of the world's largest and most renowned companies.
- Fast growing team of 20 with continued growth plans that this role is integral to.
- Integrated with leading software tools and partnered with major global tech giants.
The Customer Success Executive will be responsible for…
- Taking ownership of the full lifecycle of clients in relation to onboarding, training, maintaining retention and ensuring the upmost customer service is provided to nurture the overall relationship.
- Supporting internal teams with multiple touchpoints such as renewals and prioritising resources to build on strategic growth and value.
- Working in collaboration with the marketing team, to develop and improve customer testimonials.
- Foresee customer requirements to ensure any possible challenge is faced and dealt with whilst promoting the company’s services.
- Accompanying the post-sales process in relation to customer adoption, on-going support, and articulating programme optimisation.
About you:
- Track record of working with customers across different environments and levels.
- The compassion to understand customer requirements with the ability to guide them to increase their value and development.
- Experience with subscription-based sales model (SaaS).
- The capability to grasp complex technical concepts while upholding excellent interpersonal skills.
The package:
- Salary up to £28,000.
- 5% bonus + company profit share.
- Social perks, private healthcare, good holiday and more…
This Customer Success Executive role will suit candidates based in Milton Keynes, Bedford, Stevenage, Leighton Buzzard, Luton, Watford, Aylesbury, Bicester, Northampton, Kettering, Biggleswade, Cambridge or surrounding areas.