Customer Success Executive

Location Ely
Discipline: Customer Success
Job functions Customer Success
Salary: Circa £29,000 + commission
Job ref: 2470

Customer Success Executive - Data & Insights

Company snapshot:

  • Innovative data & insights business, particularly focused on the healthcare space

  • High-energy, passionate team on a growth trajectory, with their customer base doubling last year alone

  • Multi-award winning business including 'Best Use of Innovation'

The role:

  • Working closely with the Customer Success Manager and Director of Customer to help manage and support their fast-growing customer base

  • Being the primary point of contact, responding to enquiries and resolving client queries via phone, email and video call

  • Monitoring client 'health' and delivering engaging training sessions to ensure customers are getting the most value from the services and recur and grow each year

  • Being nurtured and coached into a Customer Success Manager

About you:

  • A minimum of 1 year B2B experience, ideally from a technical background

  • Educated to degree level

  • An energetic and engaging communicator, who is keen to learn and progress quickly!

The package:

  • Circa £29,000 + commission and bonus scheme

  • HYBRID - 1 day per week in office in Cambridgeshire

  • Great progression routes