Customer Success Executive

Location Bedford
Discipline: Software & IT
Salary: to £24,000 depending on experience
Job ref: 953
Liquid error: internal
Customer Success Executive | Bedford | SaaS

Company snapshot:
  • SaaS start-up, supplying personalised solutions to globally recognised brands within sectors including automotive, leisure & entertainment and food & drink
  • Chance to join a small but growing team, with excellent culture and career development on offer
The role:
  • Working closely with Customer Success Managers, you'll be involved in the initial onboarding of new clients, providing demonstrations and engaging in regular client meetings
  • Maintain an excellent level of customer service, ensuring queries and issues are responded to quickly
  • Communicating with the internal technical/product team to ensure clients are provided with regular and punctual updates
  • Proactively reaching out to customers to establish and maintain great relationships
About you:
  • Minimum of one years client-facing experience, within IT or SaaS would be highly advantageous
  • Ability to grasp technical concepts, translating them to simple and coherent solutions
  • Excellent communication skills, with an ability to present solutions and consult with clients
  • Interest in the software or IT space
  • Team-player attitude
The package:
  • to £24,000 depending on experience
  • Company performance bonus
  • Great training scheme and professional development opportunities
  • Health and fitness contributions
  • Excellent opportunity to join an exciting start-up with great career prospects in customer success
  • Hybrid working options
This Customer Success Executive role is based in Bedford (hybrid-working), the successful candidate is likely to be based in Bletchley, Luton, Milton Keynes, Biggleswade, St Neots or surrounding areas.