Customer Success Manager

Location Hemel Hempstead
Discipline: SaaS Sales
Job functions
Salary: Up to £40,000 + bonus
Job ref: 799

Customer Success Manager | SaaS
Company snapshot:

· Multi-award-winning company

· Fast growing company specialising in professional services

· Established global market leader with well known brands

· Exciting period of growth for the business

The role:
As a Customer Success Manager, you will be responsible for..

  • On boarding new customers and ensuring they are well steered for deployment as quickly as possible

  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts

  • Representing the "voice of the customer" and collaborating with various stakeholders, internal and external

  • Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts

  • Analysing customer software usage and creating effective campaigns to increase customer engagement

  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption

About you:

  • Proven Customer Success / Account Management experience

  • Experience in the SaaS / software / tech space

  • Excellent written and verbal communication skills

The package:

  • Basic salary to £45,000

  • Generous bonus scheme in place

  • Flexible working options


Based on their office location just outside Hertfordshire, this role offers flexible working to all employees, with the requirement to be in the office once every other week. This role is suitable to those within a reasonable commuting distance, Milton Keynes, Bedford, Cambridge, St Neots, Huntingdon, Peterborough, Chelmsford, Ipswich, Royston, Newmarket, Bishop's Stortford, Huntingdon, Stevenage or surrounding areas.