Customer Success Manager - Leading software provider
Company snapshot:
- Leading software house at the forefront of all major tech sectors including healthcare and finance.
- Global team of 400+ with over 200,000+ customers worldwide from SMB to enterprise level.
- Over two decades dominating the market with major clients including Walt Disney and Amazon.
The role:
The Customer Success Manager will be responsible for…
- Developing long lasting client relationships from onboarding, implementation and adoption stage ensuring return on investment
- Becoming an expert on the software, demonstrating knowledge to stakeholders through to C-Level clients
- Working closely with internal teams, collaborating to resolve technical issues through to delivering best practice
- Becoming the voice of the customer, monitoring feedback, risks and opportunities
- Consistently hitting KPIs while always acting in the best interest
About you:
- 2+ years as a Customer Success Manager or related role within the software space
- A creative and commercial individual who has the ability to build long lasting relationships
- Career focused and able to understand and apply customer metric data/analytics
Package:
- Salary to £65,000
- 20% bonus
- Private healthcare & life insurance
- Travel insurance & income protection
- Discounted gym, onsite amenities and more..
This Customer Success Manager role will be mainly remote based with occasional visits to the Cambridge office so will suit candidates in Stevenage, Huntingdon, Peterborough, Ely, Newmarket, London, Bury St Edmunds, Bishop's Stortford, Stowmarket, Bedford, Downham Market or surrounding areas.