Customer Success Manager

Location Cambridge, United Kingdom
Discipline: Software & IT
Salary: £ to £42,000
Job ref: 177

Company Snapshot:

  • Fastest growing new software company in Cambridge

  • Globally recognised with an international client base and 5 star reviews on Glassdoor

  • Inclusive and friendly team that are on track to continue growing with the company's success

The Role:

  • On boarding new customers and ensuring they are well steered for deployment as quickly as possible

  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts

  • Representing the "voice of the customer" and collaborating with various stakeholders, internal and external

  • Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts

  • Analysing customer software usage and creating effective campaigns to increase customer engagement 

  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption

About You:

  • 2.1 / 1st degree from a top University

  • 2 - 3 years Customer Success / Account Management experience

  • Experience in the SaaS market 

  • Technically minded and able to excel in a team environment

  • Excellent written and verbal communication skills

The Package:

  • Basic salary to £42,000

  • Internal progression opportunities

  • Modern and designer offices

  • Flexible working hours

  • Internal cafe - employees go for lunch together!

  • Opportunity for international travel