Company Snapshot:
Fastest growing new software company in Cambridge
Globally recognised with an international client base and 5 star reviews on Glassdoor
Inclusive and friendly team that are on track to continue growing with the company's success
The Role:
On boarding new customers and ensuring they are well steered for deployment as quickly as possible
Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts
Analysing customer software usage and creating effective campaigns to increase customer engagement
Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
About You:
2.1 / 1st degree from a top University
2 - 3 years Customer Success / Account Management experience
Experience in the SaaS market
Technically minded and able to excel in a team environment
Excellent written and verbal communication skills
The Package:
Basic salary to £42,000
Internal progression opportunities
Modern and designer offices
Flexible working hours
Internal cafe - employees go for lunch together!
Opportunity for international travel