Company snapshot:
- Expert within software automation producing innovative SaaS products used by 1000s of customers worldwide including well-known brands.
- Recently received significant investment of over $300 million to accelerate product development and develop a customer base.
- Global Business with supportive and family feel UK unit that is renowned for its training programmes and inclusive culture.
The role:
As an Enterprise Customer Success Manager, you will be responsible for...
- Managing a portfolio of enterprise accounts, ensuring high levels of retention.
- On boarding new customers and ensuring they are well steered for deployment as quickly as possible
- Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
- Analysing customer software usage and creating effective campaigns to increase customer engagement
- Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
About you:
- Experience in customer success, preferably within database or automation related
- You are an energetic, resilient, ambitious individual who is able to liaise with large corporate accounts
- Enterprise customer/client success experience deal with a bespoke/technical product
The package:
Salary circa £60,000 Plus bonus
- Excellent benefits including good pension, private healthcare etc
- Outstanding mentoring programmes for career progression opportunities
- Fully remote