Customer Success Manager

Location London
Discipline: Software & IT
Salary: Circa £45,000 + bonus & commission
Job ref: 1183

Customer Success Manager

Company snapshot:

  • Fast growing modern tech company, pioneers of bespoke hardware and software.
  • Established within a niche space, working with some of the world’s largest enterprise clients.
  • Award winning and forward thinking with solutions delivered all over the UK.

The role:

The Customer Success Manager will be responsible for…

  • On boarding new customers and ensuring they are well steered for deployment as quickly as possible.
  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts.
  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption.
  • Be the first point of contact with customers ensuring the highest level of customer service is executed, managing the flow at a fast and effective rate.
  • Exceeding KPIs and reporting on performance through utilising the CRM system.

About you:

  • Minimum of two years’ experience in a relatable role within SaaS / Tech.
  • Tech savvy, with a passion for the technology space.
  • First class communication skills, through all platforms.

Package:

  • Basic salary circa £45,000
  • Great bonuses + commission 
  • 25 days holiday 
  • Flexible working

This Customer Success Manager role will require being in the London office 2-3 days a week with key commutable areas including London, Cambridge, Luton, Chelmsford, Reading, Watford, St Albans, Slough, Harlow, High Wycombe and surrounding regions.