Company snapshot
- Multi-award-winning company.
- Fast growing company specialising in professional services.
- Established global market leader with well known brands.
- Exciting period of growth for the business.
As a Customer Success Manager, you will be responsible for..
- On boarding new customers and ensuring they are well steered for deployment as quickly as possible
- Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
- Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
- Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts
- Analysing customer software usage and creating effective campaigns to increase customer engagement
- Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
- Proven Customer Success / Account Management experience
- Experience in the SaaS / software / tech space
- Excellent written and verbal communication skills
- Basic salary to £45,000
- 20-25% bonus
- Flexible working options
- Benefits package