Customer Success Manager
Company profile:
- An established bespoke solution, providing innovative support to organisations in the private and public sector.
- Multi award winning in over 15 awards including - ‘Data Initiative of the Year’.
- Helped over 150 tier one financial clients save billions of pounds!
The role:
This Customer Success Manager will be responsible for…
- Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
- Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
- Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
- Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.
About you:
- Proven Customer Success background within a B2B SaaS environment, FinTech is desired
- Track record of retaining high value clients, successfully taking them through the renewal process
- Excellent written and verbal communication skills
Package:
- Base salary to £40,000
- Flexible working | cycle to work scheme
- 25 days holiday
- Competitive pension
- Free beverages with an on-site restaurant
This Customer Success Manager role will be hybrid and suit candidates with key commutable areas including Derby, Nantwich, Stratford-Upon-Avon, Congleton, Manchester, Stoke-On-Trent, Leek, Uttoxeter and more.