Are you passionate about engaging with customers? Would you like a role where you provide dedicated support to a growing customer base and be their voice?
This company is within the top 100 fastest growing tech companies in the country and recruiting for a Customer Success Manager to passionately engage with customers and be their voice. Is this you?
Company Snapshot:
- High growth UK technology company with strong International presence - ranked in Fast Track 100 lists
- Winner of key enterprise award for innovation
- Strong growth plans and major recent investment to finance this
- Pioneers in an expanding market
- Focused on challenging the industry, creating big ideas and delivering a standout service
- Big focus on an innovative and collaborative culture
- Fun and sociable atmosphere - from table football and arcade games at lunchtime to drinks after work
The Role:
- Manage multiple accounts; develop positive working relationships with clients
- Drive client retention, renewals, upsells and client satisfaction
- Complete regular performance reviews
- Actively seek process improvements and implementation
- Proactive account management by identifying potential issues
- Reduce ticket volume by fixing recurring issues
- Work with the sales team to bring new clients into the business
- Complete contract negotiations and price reviews
About you:
- 3 Years experience in Customer Success and/or account management
- Bags of positive energy and a tireless drive for results every day
- Self motivated with excellent communication skills
- Be highly professional, a self-starter who is able to work to and achieve targets in fast paced and ever changing setting.
- Have knowledge and experience with contracts and contract negotiations
- Strong analytical skills
- Experience in the eCommerce or fulfilment industry
The package:
- Salary to £45,000 depending on experience
- Good holiday which increases with service
- Funded training to increase your skillset
- Internal rewards scheme
- Private healthcare and pension plans
- Summer and Christmas parties