Customer Success Director

Location Cambridge, United Kingdom
Discipline: Software & IT
Salary: £ 60,000 plus good bens
Job ref: 200

Company Snapshot:

  • At the forefront of IoT technology to drive business outcomes

  • Widespan client base from SMEs to multinational enterprises across multiple sectors

  • Small but growing team with a great friendly culture and ethos

The Role:

  • Representing the voice of customers and ensuring they are supported throughout their journey

  • Offering bespoke software solutions based on client needs and objectives

  • Shaping the entire CS function and recruiting further members into the team

  • Managing projects simultaneously and keeping up to date with current and upcoming requirements

  • Following customers through the lifecycle and ensuring they are satisfied with the implementation

  • Overseeing execution of plans, requests and requirements and acting as the trusted advisor

About You:

  • Strong customer success/account management background

  • Industry knowledge in SaaS/IT/software implementation

  • Experienced with developing and operating a CS function

  • Commercially aware and confident to make your own decisions

The Package:

  • Basic to £65,000

  • Share options, profit sharing + annual bonus

  • Healthcare and life insurance

  • Matched pension, great holiday and free lunches!