Customer Success Manager - Enterprise

Location Cambridge
Discipline: Software & IT
Salary: to £70,000 plus bonus
Job ref: 676

Customer Success Manager - Enterprise | SaaS "scale-up"
Company snapshot:

  • Grown over ten times over the last four years with continued and accelerated growth plans
  • Award winning and forward thinking with solutions delivered to millions of users worldwide
  • Recognised and utilised by global leading brands internationally
  • Renowned as an employer, winning recent awards for employee satisfaction 
The role:
As a Customer Success Manager, you will be responsible for.. 
  • Managing a portfolio of enterprise accounts, ensuring high levels of retention.
  • On boarding new customers and ensuring they are well steered for deployment as quickly as possible
  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
  • Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
  • Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts
  • Analysing customer software usage and creating effective campaigns to increase customer engagement 
  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
About you:
  • Ideally a 2.1 / 1st degree from a top University
  • Proven Customer Success / Account Management experience with a minimal of 4 years experience within the software space
  • Experience in the SaaS / software / tech space
  • Technically minded and able to excel in a team environment
  • Excellent written and verbal communication skills
The package:
  • Basic salary to £70,000
  • Competitive bonus structure
  • Flexible working hours
  • Free lunch!! and more... 
In normal times you will ideally be in the office 2-3 times a week, hence this Customer Success Manager role will suit candidates based in Cambridge, Bury St Edmunds, Peterborough, Northampton, Bedford, Chelmsford, Ipswich, Royston, Newmarket, Bishop's Stortford, Huntingdon, Stevenage or surrounding areas.