Customer Success Manager - Enterprise | SaaS "scale-up"
Company snapshot:
- Grown over ten times over the last four years with continued and accelerated growth plans
- Award winning and forward thinking with solutions delivered to millions of users worldwide
- Recognised and utilised by global leading brands internationally
- Renowned as an employer, winning recent awards for employee satisfaction
As a Customer Success Manager, you will be responsible for..
- Managing a portfolio of enterprise accounts, ensuring high levels of retention.
- Full management of the renewal process including contract negotiations.
- On boarding new customers and ensuring they are well steered for deployment as quickly as possible
- Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
- Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
- Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts
- Analysing customer software usage and creating effective campaigns to increase customer engagement
- Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
- Ideally a 2.1 / 1st degree from a top University
- Proven Customer Success / Account Management experience with a minimal of 4 years experience within the software space
- Strong renewals and contract management experience
- Enjoys both a customer success and commercially focused role
- Experience in the SaaS / software / tech space
- Technically minded and able to excel in a team environment
- Excellent written and verbal communication skills
- Basic salary to £80,000
- Flexible working hours
- Can be fully remote - occassional travel to head office in South East
- Free lunch!! and more...