Customer Experience Executive

Location London
Discipline: Software & IT
Salary: £35,000 - £38,000
Job ref: 1633

Customer Experience Executive | Payments tech | London

Company snapshot:

  • Series C funded software company, transforming this consumer-focused industry. 
  • Recently received multi-millions in investment with exciting growth plans ahead.
  • Platform used by over 50,000 businesses and millions of individuals globally.
  • Product-first with unique proposition which is set to revolutionise their industry.
The role:
  • In this crucial Customer Experience Executive role, you will strive to enhance existing customers' experience with the platform.
  • Working across a variety of communicate modes you will liaise with a large amount of customers across email, phone and remote online sessions.
  • Building strong relationships and delighting customers are a key part of this position as well as resolving quickly any queries that come through.
  • You'll become a product expert and represent the voice of the customer internally - providing vital product feedback to the product team. 

About you:

  • At least one year's experience in a B2B customer experience, customer support or customer service role working for a software or tech focused business 
  • Brilliant communication skills to build long-lasting relationships
  • An individual who is organised, ambitious and loves delighting customers
  • Keen to progress with a dynamic, demanding and exciting company 

The package:

  • Basic salary circa £35,000
  • Lively office culture - regular social and work events, 
  • Split London/home role - 3 days a week in central London Head Office 
  • Unique opportunity to join a company revolutionising their industry