Head of Customer Success

Location Cambridge
Discipline: Sales
Job functions
Salary: to £80,000 plus competitive and great benefits
Job ref: 308
Head of Customer Success | Employer of choice
The company:
  • Highly regarded "employer of choice" with offices in Cambridge and a worldwide presence
  • Customer-centric with a culture centred around collaboration, inclusiveness and transparency
  • Innovative, fast growing and continuously looking for ways to grow, improve and adapt 
The role: 
  • Leading from the front to support the real enterprise clients past the onboarding phase and throughout their customer journey
  • Build the customer success function bringing together various different teams and departments into a highly effective, combined team
  • Holding ultimate responsibility for customer success from effective onboarding to production adoption and retention and renewals
  • Recruiting and build a new team of Customer Success Managers on a global basis and implementing effective KPIs and data metrics
  • Leading on all aspects of customer success from ensuring a flawless customer handover from sales to owning (and overcoming) customer churn 
  • Implementing and defining processes and strategies to enable the CS team to support clients to maximum potential and optimise retention
About you:
  • Previous background in a Head of Customer Success role
  • Experience selling SaaS solutions or technical software / similar
  • Track record for managing a customer success team globally 
  • Thrives in a collaborative working environment 
The package: 
  • Basic salary to £80,000
  • Competitive profit share bonus
  • Private healthcare (family and partner)
  • 25 days holiday (flexibility to buy more)
  • Income protection, critical illness cover and life insurance
This Head of Customer Success role in Cambridge would suit candidates based in the wider South East of the UK such as East Anglia, Peterborough, Hemel Hempstead, Milton Keynes, Watford, Harlow and surrounding counties.