Head of Customer Success

Location Milton Keynes
Discipline: Software & IT
Salary: to £80,000 | + bonus and benefits
Job ref: 790

Head of Customer Success | SaaS

Company snapshot:

  • Currently experiencing a period of extreme growth after several successful years, having partner with some well recognised clients.
  • A leader in their field, allowing customers to make more informed decisions.
  • Unique opportunity to build-out the customer success team and play an integral part in shaping its long-term strategy.

The role:

  • Due to their continued success, you will be responsible scaling up a new customer success team, onboarding and mentoring the team.
  • You will be the key decision-maker in the mission of the customer success team.
  • Designing and rolling-out the customer success team strategy to lead the team to success.
  • Working cross-functionally with numerous other departments to help improve the user-experience
  • Maintaining mutually-beneficial relationships with key partners and clients
  • Regularly analysing and interpreting customer feedback to draw insights and help improve user-experience

About you:

  • You'll be an experienced Customer Success Director or Head of Customer Success, having grown out, onboarded and mentored teams of at least 4 Customer Success Managers
  • SaaS experience, ideally with some previous experience dealing within professional services.
  • Excellent ability to organise and prioritise a high volume of tasks at once
  • Ability to translate complex data sets to insights and solutions

The package:

  • Basic salary up to £80,000
  • Flexi/fully remote working options

This Head of Customer Success role offers full flexibility on working, although ideally the occasional commute to the company head office near Milton Keynes if preferred. The successful candidate is likely to be in a Head of Customer Success, Director of Customer Success or Senior Customer Success Manager role currently, and within commutable distance of Milton Keynes, from home county locations such as, St Neots, Stevenage, Luton, Dunstable, Bedford and Northampton to name a few.