Key Account Manager

Location Ely
Discipline: Software & IT
Salary: £45,000 - £50,000 | OTE £80,000+
Job ref: 244

Key Account Manager | VC backed SaaS start-up

Company snapshot:

  • VC backed SaaS start-up with huge investment and funding
  • No.1 in the industry and fast growing with plans to triple in size
  • Inclusive and innovative with an employee focus and great benefits
The role:
As a Key Account Manager, you will be responsible for...
  • Maintaining strong and long-lasting customer relationships with major enterprise accounts
  • Identifying opportunities for upsell and cross sell to expand existing accounts and increase account value
  • Driving a high level of customer satisfaction and increasing customer retention and successful product use
  • Supporting clients through the onboarding phase all the way to quarterly reviews and annual renewals
  • Demonstrating ROI to customers and analysing metrics to advise them on best practice and optimisation
  • Training customers on the platform and relaying any feedback to the product team

About you:

  • 2+ years account management experience
  • Experience in industries related to Software / SaaS / Technology / IT
  • Quick learner with a desire to develop a successful career
  • Experience managing and expanding blue-chip/enterprise accounts

The package:

  • Salary to £50,000 | OTE £80,000+ (uncapped)
  • 35 days holiday and attractive pension scheme
  • Flexible working / hours and home working
  • Training allowance for external courses and qualifications

This Key Account Manager role will suit candidates based in Cambridge, Ely, King's Lynn, Peterborough, Huntingdon, St Neots, Bedford, Bury St Edmunds, Thetford, Downham Market or surrounding areas.