Customer Success Team Leader

Location Milton Keynes
Discipline: Engineering & Manufacturing
Salary: up to £35,000 + 14.5% bonus and great benefits
Job ref: 465

Lead Account Manager

COMPANY SNAPSHOT:

A global leader in industrial technology who are at the forefront of designing and building innovative automation technology across various industries including; Automotive, BioPharma, Life Sciences, Food Processing, and Machining to name a few.

THE ROLE:

This is a really exciting time to join the Sales Team as they are building out a new function that will lead the way in creating a best-in-class service for customers. The new Customer Success Team will focus on optimising the customer journey for their strategic and key accounts whilst identifying opportunities for upsell and cross-sell.

As the Lead Account Manager you will work closely with the Head of Customer Success to manage and coordinate a team of 5 junior Account Managers. As this is a brand-new team, you will need to help the team with call-coaching, cadences, development plans, tracking targets and progress, and general day-to-day support, whilst making sure everyone is gelling and integrating well into the team.

THE IDEAL CANDIDATE WILL HAVE:

  • Sales/Account Management experience within the Industrial Automation, Manufacturing, Electronic Engineering, Mechanical or Software industries / any other process-driven sales environment.
  • Experience of leading a team of at least three – including coaching, creating development plans, and carrying out day-to-day support.
  • Must be approachable and personable to lead a brand-new team of junior customer success/account managers.

THE PACKAGE:

  • Basic salary up to £35,000 + bonus and benefits
  • Extensive product and sales training, and generous benefits package.
  • Supportive work environment with highly specialised experts supporting you.
  • Very exciting technology space with a world-leader in innovation.
  • Collaborative and friendly environment.

This role will suit candidates based in Buckinghamshire, Hertfordshire, or surrounding areas.