Company snapshot:
- Recently received multi-millions in investment with exciting growth plans ahead.
- Platform used by almost 100,000 businesses and millions of individuals globally.
- Product-first with unique proposition which is set to revolutionise their industry.
- Develop and execute an effective customer experience strategy and significantly scale the team from 10 to 20
- Recruit, coach, develop and mentor a large customer experience team, ensuring they're reaching full potential and progressing well throughout the business
- Implement new processes, tools and systems that delight the customer and improve internal productivity greatly
- Track and report on team KPIs to ensure maximum efficiency and productivity
- Collaborate with internal departments including sales, onboarding, partner success, technical and the senior leadership team to deliver upon targets and the overarching strategy and mission
- Own customer experience within the business, being the internal advocate for change and advancements within this department
- Extensive experience in a b2b customer experience leadership role, leading large teams and working with lots of small businesses.
- Experience working in software, payments, eCommerce or related tech where the majority of the customers are SMB.
- Strong track record of coaching, mentoring and collaborating with managers and other team members to help them achieve maximum potential
- Data-driven and able to pull out key insights from complex information
- Basic salary circa £100,000
- Potential equity options
- Unique opportunity to join a company revolutionising their industry