Customer Success Manager | SaaS scale-up
Company snapshot:
Multi award-winning and forward-thinking technical SaaS scale-up, having grown over 10x in the last 4 years and looking to double in size
Recognised and trusted by 2000+ companies globally, including some of the world's largest and most recognisable Fortune 500 brands
Renowned as an employer, with a 4.3/5 Glassdoor score and consistently ranked in top 10 companies to work for in the UK
The role:
As the Customer Success Manager, you will be responsible for..
Building strong relationships with key decision makers, ensuring high levels of success and retention
Representing the "voice of the customer" and collaborating with technical stakeholders, internally and externally
Analysing customer software usage and creating effective campaigns to increase customer engagement
Promoting customer awareness of all new features and releases using your technical expertise, and offering insight to ensure maximum adoption
About you:
4+ years proven SaaS/Software/Tech Customer Success Management experience, ideally within a start-up/scale-up environment
Technically minded, with experience in delighting an existing client base of solution architects, software developers, IT managers, CTO's and the like
Keen to work for one of the most highly regarded employers in the UK!
The package:
Circa £75,000
Remote working, to be based anywhere in the UK
Flexible working hours
Great benefits, including private healthcare, yearly personal development budget, discounted gym membership, life insurance etc