Customer Success Manager

Location Cambridge
Discipline: Sales
Job functions Customer Success
Salary: Circa £75,000
Job ref: 2412

Customer Success Manager | SaaS scale-up

Company snapshot:

  • Multi award-winning and forward-thinking technical SaaS scale-up, having grown over 10x in the last 4 years and looking to double in size
  • Recognised and trusted by 2000+ companies globally, including some of the world's largest and most recognisable Fortune 500 brands
  • Renowned as an employer, with a 4.3/5 Glassdoor score and consistently ranked in top 10 companies to work for in the UK
The role:
As the Customer Success Manager, you will be responsible for.. 
  • Building strong relationships with key decision makers, ensuring high levels of success and retention
  • Representing the "voice of the customer" and collaborating with technical stakeholders, internally and externally
  • Analysing customer software usage and creating effective campaigns to increase customer engagement 
  • Promoting customer awareness of all new features and releases using your technical expertise, and offering insight to ensure maximum adoption
About you:
  • 4+ years proven SaaS/Software/Tech Customer Success Management experience, ideally within a start-up/scale-up environment
  • Technically minded, with experience in delighting an existing client base of solution architects, software developers, IT managers, CTO's and the like
  • Keen to work for one of the most highly regarded employers in the UK!
The package:
  • Circa £75,000
  • Remote working, to be based anywhere in the UK
  • Flexible working hours
  • Great benefits, including private healthcare, yearly personal development budget, discounted gym membership, life insurance etc