Technical Customer Account Manager

Location Cambridge
Discipline: Engineering & Manufacturing
Job functions Customer Success
Salary: to £35,000 | Amazing progression opportunities
Job ref: 2385

Technical Customer Account Manager

Company snapshot:

  • VC-backed start-up with recent multi-million pound investment.
  • Next-generation technology, changing how companies are testing products.
  • A passionate company bringing game-changing technology within a very niche sector to the 21st century.

The role:

As Technical Customer Account Manager you will be responsible for...

  • Nurturing customer relationships by building, managing, and engaging with clients to make sure they are getting value from the platform
  • Understanding client's needs at a technical level and identifying possibilities to improve the success and adoption of the platform
  • Managing a portfolio of both existing and new clients, acting as the point of contact for any technical issues
  • Establishing areas of upselling opportunities with customers by understanding their goals for success
  • Conducting regular reviews with clients to optimise software renewals

About you:

  • You will be a technically minded Customer Success Executive/Engineer and/or Account Manager within the tech industry/technical related product
  • Have a degree in materials science, engineering, or a related area
  • A successful track record of building and maintaining long lasting relationships with clients

The package:

  • Salary up to £35,000 
  • Share options
  • Hybrid working (3-4 days in office)
  • Great pension scheme