Customer Success Manager

Location Crewe
Discipline: SaaS Sales
Job functions Customer Success
Salary: To £40,000 + great benefits
Job ref: 2380

Customer Success Manager

Company profile:

  • An established bespoke solution, providing innovative support to organisations in the private and public sector.
  • Multi award winning in over 15 awards including - ‘Data Initiative of the Year’.
  • Helped over 150 tier one financial clients save billions of pounds!

The role:

This Customer Success Manager will be responsible for…

  • Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
  • Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
  • Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
  • Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.

About you:

  • Proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment
  • Track record of retaining high value clients, successfully taking them through the renewal process
  • Excellent written and verbal communication skills  

Package:

  • Base salary to £40,000 + great benefits 
  • Flexible working
  • 25 days holiday
  • Competitive pension
  • Free beverages with an on-site restaurant

This Customer Success Manager role will be hybrid and suit candidates with key commutable areas including Derby, Nantwich, Birmingham, Crewe, Congleton, Manchester, Stoke-On-Trent, Leek, Uttoxeter and more.