Head of Retention

Head of Retention | SaaS | Near Sheffield

Company snapshot:
Leading SaaS based business with International exposure
Double digit growth year on year
International offices with the opportunity to move abroad if you so wish
Market leader who everyone will have heard of.

The role:
Lead and manage a team within a high-volume cancellation department.
Develop and implement retention strategies to reduce churn and increase customer retention.
Drive the overall strategy for the retention team, aligning it with company goals and objectives.
Analyse cancellation trends and customer feedback to identify areas for improvement.
Design and execute training programs to empower the team to effectively convert cancellations into renewed customers.
Collaborate cross-functionally with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention efforts.
Monitor key retention metrics and provide regular reports to senior management.

About you:
Proven experience in managing a team, preferably within a retention or customer service environment.
Demonstrated success in developing and executing retention strategies.
Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations.
Strong leadership and communication skills.
Analytical mindset with the ability to interpret data and drive informed decision-making.
Experience in the software industry is a plus, however B2B experience is considered

Benefits:
Up to £65,000 plus Comms – total earning up to £100,000
Opportunities for professional development and growth.
Collaborative and innovative work environment.
Flexible work arrangements.