Customer Success Manager

Location Cambridge
Discipline: Software & IT
Salary: Excellent salary package
Job ref: 1581

Company snapshot:

  • An exciting, fast-growing company working with top technology establishments to ensure their developers can understand complex coding & allowing them to improve their software vastly & quickly.
  • As a result of their growth, they are looking to build on their Customer Success function to assist their enterprise accounts with on-boarding, adoption, and overall success with the solutions.

    The role:

As a customer success manager, you will be responsible for the following:

  • Work with numerous existing enterprise accounts to help software development teams and senior IT stakeholders with change management, on-boarding, adoption, and general technical support (with the support of a technical support engineer).
  • Ensure customers are continuously satisfied and supported to a high level.
  • Feedback your expertise and provide insight for future projects/ business development.
  • The aim will be to wow customers, up-sell and cross-sell within the accounts and build successful relationships with these fast growing and high revenue accounts to help continue the rapid growth and superb retention records.

    About you:
  • Experience working in a client facing role environment with enterprise level clients.
  • Successful track record of completely satisfying customers and maintaining a high level of retention.
  • Demonstrable knowledge/experience in SaaS.
  • Recent experience in Account Manager/ Project Manager role.

The package:

  • Salary £50,000 - £70,000.
  • Flexible working (hybrid role/fully remote if needed).
  • Desirable pension & healthcare benefits.
  • A leading software solution and a fun and dynamic team of Product and salespeople behind you.