Company snapshot:
- Extremely well known and highly regarded Cambridge employer with a worldwide presence
- Jeans and t-shirt culture where collaboration, inclusiveness and transparency are central
- A genuine focus on ensuring customers succeed
- Innovative, fast growing and continuously looking for ways to grow, improve and adapt
- Working alongside the customer success, commercial and product development teams, you will be interpreting customer insights to enhance the overall customer experience
- Overseeing the product support team, you'll be responsible for the ongoing training and development, ensuring colleagues thoroughly understand the technical process
- Monitoring, interpreting and reporting on complex data
- Scaling-up the support team, including recruiting, onboarding and continuous coaching of new employees
- Has lead a technical support function that has consisted of a large team which includes a variety of people including managers
- Previous experience scaling-up a technical support related team, recruiting, coaching and onboarding new team members
- Extensive experience in a SaaS environment, supporting enterprise level accounts
- Preferably degree-educated in a science or technical related discipline
- Has a good understanding of software delivery methods including Dev Ops and the ability to quickly master complex technical concepts
- Salary up to £70,000
- Profit share bonus
- Private healthcare (family and partner)
- 25 days holiday (flexibility to buy more)
- Paid sabbatical options
- Income protection, critical illness cover and life insurance
- Free food - breakfast, lunch, cereals, fruit and drinks
- Terrific additional onsite benefits
- Team feel good fund
- Charity days