Retention & Growth

Location Sheffield
Discipline: Sales, Account Management
Job functions Customer Success
Salary: £45,000 | up to £25,000 bonus
Job ref: 2394

Customer Success Manager(Renewals) | Sheffield | SaaS

Company Snapshot:

  • Leading software company pioneering modern technology

  • Global presence providing innovative tech solutions to enterprise clients worldwide

  • Abundant career advancement opportunities

The Role:

  • Developing and maintaining strong relationships with accounts up for renewals + with more growth prospects.

  • Building meaningful and consultative relationships with clients, understanding pain points and sharing feedback with wider team.

  • Utilising data in order to share informative insights.

About You:

  • Previous experience in Account Management/Customer success within the ICT/Cloud/SaaS/Software industry.

  • Proven track record of exceeding targets and KPIs.

  • Strong communication and negotiation skills, with the ability to articulate complex solutions effectively.

  • Self-motivated and driven, with a passion for delivering exceptional customer service.

  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.


  • Basic salary up to £45,000 + up to £25,000 Bonus

  • Bonuses and modern company benefits

  • Career progression in a global company

  • Hybrid working

Note: This Customer Success Manager role is hybrid and suitable for candidates based in Sheffield and surrounding areas.

Explore a wide range of Sales, Account Management, and Customer Success jobs across the UK & Internationally. Zetter is the go-to Sales Recruitment Agency for companies looking to recruit experienced Sales and C-level Executives. Specialist sectors include SaaS, DeepTech, Fintech, Cleantech, Renewable Energy, Construction Tech, Proptech, E-Learning/EdTech, FMCG and HealthTech.

Zetter Ltd are acting as an employment agency in relation to this vacancy.