Customer Success Manager

Location Milton Keynes
Discipline: Sales
Job functions
Salary: to £40,000 + bonus
Job ref: 958
Customer Success Manager | Bedford | SaaS

Company snapshot:
  • SaaS start-up, supplying personalised solutions to globally recognised brands within sectors including automotive, leisure & entertainment and food & drink
  • Chance to join a small but growing team, with excellent culture and career development on offer
The role:
  • Act as a main point of contact to clients, ensuring the highest level of service is executed in a time-efficient manner
  • Manage the onboarding process for new customers, ensuring they can use the product effectively and get the most value possible
  • Proactively and regularly reach out to customers to establish relationships and gain feedback
  • Act as "the voice of the customer", drawing conclusions from their insights and locating opportunities for growth and improvement of the product
  • Work cross-functionally with technical teams to influence product development
About you:
  • Minimum of two years experience in a customer success or account management role within SaaS
  • Ability to grasp technical concepts, translating them to simple and coherent solutions
  • Excellent communication skills, with an ability to present solutions and consult with clients
  • Interest in the events and travel space
The package:
  • to £40,000 depending on experience
  • Company performance bonus
  • Great training scheme and professional development opportunities
  • Health and fitness contributions
  • Excellent opportunity to join an exciting start-up with great career prospects in customer success
This Customer Success Manager role is based in Bedford (hybrid-working), the successful candidate is likely to be based in Bletchley, Luton, Milton Keynes, Biggleswade, St Neots, Cambridge or surrounding areas.