Company snapshot:
- SaaS start-up, supplying personalised solutions to globally recognised brands within sectors including automotive, leisure & entertainment and food & drink
- Chance to join a small but growing team, with excellent culture and career development on offer
- Act as a main point of contact to clients, ensuring the highest level of service is executed in a time-efficient manner
- Manage the onboarding process for new customers, ensuring they can use the product effectively and get the most value possible
- Proactively and regularly reach out to customers to establish relationships and gain feedback
- Act as "the voice of the customer", drawing conclusions from their insights and locating opportunities for growth and improvement of the product
- Work cross-functionally with technical teams to influence product development
- Minimum of two years experience in a customer success or account management role within SaaS
- Ability to grasp technical concepts, translating them to simple and coherent solutions
- Excellent communication skills, with an ability to present solutions and consult with clients
- Interest in the events and travel space
- to £40,000 depending on experience
- Company performance bonus
- Great training scheme and professional development opportunities
- Health and fitness contributions
- Excellent opportunity to join an exciting start-up with great career prospects in customer success