Customer Success Manager

Location Ware
Discipline: Software & IT
Salary: circa £40,000 plus bonuses
Job ref: 836

Customer Success Manager | Software
Company snapshot:

  • Global software company providing a niche software platform available on-premise or as a SaaS solution
  • Excellent reputation for customer service, loyalty and strategic partnerships across the UK
  • Dominant player in the UK market experiencing considerable growth across international markets

The role:
As an Customer Success Manager, you will be responsible for..

  • Be the first point of contact with customers ensuring the highest level of customer service is executed, managing the flow at a fast and effective rate
  • Exceeding KPIs and reporting on performance through utilising the CRM system
  • Working closely with internal teams creating partnerships through the business
  • Keeping up to date and explaining the latest market knowledge
  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption

About you:

  • Experience within a similar role along with working for a software house or related industry
  • Tech savvy, with a passion for the technology space
  • First class communication skills, through all platforms
  • Experience in the software sector - either SaaS or on-premise

The package:

  • Basic salary circa up to £35,000 plus bonuses
  • 25 days holiday (rising to 28 days)
  • Flexible and remote working
  • Life assurance, company pension and more..

This Customer Success Manager role will suit candidates based in Ware, Hoddesdon, Harlow, Bishop's Stortford, Stevenage, Welwyn Garden City, Hatfield, Watford, Potters Bar, Hertford, St Albans, Harpenden or surrounding areas.