Customer Success Manager

Location London
Discipline: Sales
Job functions
Salary: to £55,000 plus 20% bonus
Job ref: 920
Customer Success Manager - SaaS start-up
Company snapshot:
  • SaaS start-up focusing on automation and AI software, VC backed with Series A funding of over $15M
  • Growing team of 30+ with plans and a roadmap to double in size over the next year to 18 months
  • Fast track for internal promotions working closely with the founders and being integral to company success
The role:
As a Customer Success Manager, you will be responsible for.. 
  • Managing a portfolio of around 50 clients at any one time and managing the post-sale process for smooth transition
  • Building strong and profitable relationships with clients to become a trusted advisor and point of call for any queries
  • Identifying opportunities for cross/upsell to expand account revenue and work towards / exceed targets and KPIs
  • Keeping on top of all renewals and leveraging conversations to explore other product lines and drive customer retention
  • Mapping out customer journeys and commercial opportunities to ensure they are being exploited for maximum revenue
  • Handling multiple projects at any one time and working efficiently to meet tight deadlines and ensure completion on time
About you:
  • Previous experience as a Customer Success Manager within a related SaaS industry (ideally start-up/scale-up)
  • Track record in a commercial role - landing and expanding accounts through cross-selling and up-selling
  • Articulate and a good communicator with technical capabilities to bridge the gap between clients and the tech team
The package:
  • Basic salary to £55,000 plus 20% bonus
  • Generous and competitive equity / stocks package
  • Breakfast, daily refreshments and free beer
  • Regular social events and activities as a company
This Customer Success Manager role will ideally be hybrid between being in the office and remote working and the ideal candidate will be commutable to London with key surrounding areas including Stratford, Wembley, Romford, Enfield, Croydon, Dartford, Watford or Richmond.