Customer Success Manager | Software
Company snapshot:
- Global software company providing a niche software platform available on-premise or as a SaaS solution
- Excellent reputation for customer service, loyalty and strategic partnerships across the UK
- Dominant player in the UK market experiencing considerable growth and transition
The role:
As an Customer Success Manager, you will be responsible for..
- Be the first point of contact with customers ensuring the highest level of customer service is executed, managing the flow at a fast and effective rate
- Exceeding KPIs and reporting on performance through utilising the CRM system
- Working closely with internal teams creating partnerships through the business
- Keeping up to date and explaining the latest market knowledge
- Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
- Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
About you:
- Experience within a similar role along with working for a software house or related industry
- Tech savvy, with a passion for the technology space
- First class communication skills, through all platforms
- Experience in the software sector - ideally with experience moving clients from on-premise to SaaS
- Any experience working with higher education sectors would be great!
The package:
- Competitive Salary plus bonus
- 25 days holiday (rising to 28 days)
- Flexible and remote working
- Life assurance, company pension and more..
This Customer Success Manager role will suit candidates based in Ware, Hoddesdon, Harlow, Bishop's Stortford, Stevenage, Welwyn Garden City, Hatfield, Watford, Potters Bar, Hertford, St Albans, Harpenden or surrounding areas.