Customer Success Manager

Location Bedford
Discipline: Software & IT
Salary: £40,000 plus great benefits
Job ref: 1585
Customer Success Manager | SaaS
Company snapshot
  • Multi-award-winning company
  • Fast growing company specialising in professional services
  • Established global market leader with well known brands
  • Exciting period of growth for the business
The role:
As a Customer Success Manager, you will be responsible for..
  • On boarding new customers and ensuring they are well steered for deployment as quickly as possible
  • Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts
  • Representing the "voice of the customer" and collaborating with various stakeholders, internal and external
  • Partnering with the wider Account/Sales Representatives to identity opportunities for expansion across accounts
  • Analysing customer software usage and creating effective campaigns to increase customer engagement
  • Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption
About you:
  • Proven Customer Success / Account Management experience
  • Experience in the SaaS / software / tech space
  • Excellent written and verbal communication skills
The package:
  • Basic salary to £40,000
  • Generous bonus scheme in place
  • Flexible working options
This role is fully remote so would suit candidates based anywhere in the UK with key locations including Cambridge, Manchester, Liverpool, London, Birmingham, Coventry, Stratford-Upon-Avon, Newmarket, Hemel Hempstead, Newcastle. York, Leeds, Kent, Stratford, Portsmouth, Leicester or surrounding areas.