Director of Customer Success

Discipline: Software & IT
Salary: to £100,000 plus benefits
Job ref: 208
Have you built a successful Customer Success function previously and managed large and diverse teams such as technical support, renewals, customer marketing and customer success? Are you keen to create a new Customer Success function from scratch in this leading Cambridge based software company? 

The company:
  • Extremely well known and highly regarded Cambridge employer with a worldwide presence
  • Jeans and t-shirt culture where collaboration, inclusiveness and transparency are central 
  • A genuine focus on ensuring customers succeed 
  • Innovative, fast growing and continuously looking for ways to grow, improve and adapt 
The role: 
  • Build the customer success function bringing together renewals, technical support and customer marketing into a highly effective, combined team
  • Hold ultimate responsibility for customer success from effective onboarding to production adoption and retention
  • Recruit and build a new team of CSMs
  • Lead on all aspects of customer success from ensuring a flawless customer handover from sales to owning customer churn and building a deep understanding of the drivers behind this. 
  • This is a highly visible and important role in the business, viewed as central to the company's future success  

About you:
  • Has lead a customer success function that has consisted of a large team which includes a variety of people from technical support to renewals
  • Extensive experience managing managers
  • Can come with expertise of how to build a success customer success function which the company can learn from 
  • Thrives in a collaborative working environment 

The package: 
  • Basic salary of around £100,000
  • Profit share bonus
  • Private healthcare (family and partner)
  • 25 days holiday (flexibility to buy more)
  • Paid sabbatical options
  • Income protection, critical illness cover and life insurance
  • Free food - breakfast, lunch, cereals, fruit and drinks
  • Terrific additional onsite benefits
  • Team feel good fund
  • Charity days 

The Director of Customer Success role in Cambridge would suit candidates based in the wider South East of the UK such as East Anglia, Peterborough, Hemel Hempstead, Milton Keynes, Watford, Harlow and surrounding counties