Zetter Recruitment is the go-to recruitment agency when looking for mid to senior level client focussedroles. As a Top 25% LinkedIn Recruitment Agency we successfully recruit for emerging and growing companies globally, with a particular focus on UK & Europe.
Tech and software industries are developing, leading to an increased need for nurturing client relationships. Partner with Zetter Recruitment, leading tech and software recruiters, to unlock access to exciting job opportunities. We have a range of positions including Customer Success Manager jobs London, and with our expertise we are able elevate your Customer Success Manager CV.
A Customer Success Manager is typically responsible for these key things: Onboarding new clients, providing ongoing support & training, monitoring client satisfaction & engagement, managing client renewals & upselling opportunities and being the internal ‘voice of the customer’.
There are typically three main levels of client management & engagement, often split based on the size of the customer. Low value spending accounts (SMB), Mid-level spending accounts (Mid-Level), and large spending accounts (Enterprise).
SMB
Responsibilities:
Oversee a portfolio of lower-value customers, typically between 100-400
Focus on client ownership, retention and upselling
Help small-medium customers maximise the value of the product
Mid-Level
Responsibilities:
Manage a portfolio of clients, usually up to 100
Ensure customer ownership, retention and drive up-selling opportunities
Identify accounts at risk of churn
Enterprise
Responsibilities:
Onboard and oversee high-value accounts, typically ranging from one – 20 clients
Maintain client ownership, focus on retention and drive upselling efforts
Manage relationships with multiple stakeholders
What is the difference between Customer Success Management and Client Success Management?
Depending on industry, there isn't much difference.They both sound similar and their goal is the same, to ensure clients are getting the most out of a product or service.
The terminology used may differ depending on the industry. However, the main objective remains consistent: building strong client relationships and enhancing client success.
Salary for Customer Success Manager
The variables and key drivers of basic salary is linked to company size, revenue value and the complexity of the clients’ managed. In the UK, salaries for CSM’s vary widely between £38,000 and £95,000. For a Customer Success Manager salary London, it is notably higher than other locations in the UK.
Bonuses will differ, ranging from no bonus paid to bonuses equivalent to around 50% of the basic salary. Where a bonus is offered, it is typically linked to whether the role focuses on upselling or retention.
Most popular locations for Client Success Manager jobs in the UK & Ireland
1. London
2. Manchester
3. Reading
4. Dublin
Customer Success Manager Remote
As tech and software industries continue to expand, there is a rising demand for professionals who excel in client relationship management, even in remote settings. By registering with Zetter, you will gain access to a wealth of job opportunities and insights into competitive salary ranges for remote positions.
Looking to hire a Customer Success Manager?
The tech and software industry is growing fast and so is the demand for skilled Customer Success Managers. Zetter Recruitment, a leader in customer success recruitment, will help unlock your growth potential.
Network and Expertise: We have a pool of pre-vetted candidates and a growing database of over 25,000 sales and customer success professionals. We understand the competitive landscape for Customer Success talent and can find qualified individuals aligned with your company's needs
Targeted Sourcing: We can target our search based on specific requirements like industry experience and desired Customer Success Manager skills (communication, proactiveness etc)
Streamlined Hiring Process: We manage the entire recruitment process, from offering job descriptions, initial candidate screening, interview scheduling and offer negotiation
Compensation Benchmarking: We offer insights into current CSM salary ranges, ensuring you offer competitive compensation packages to attract top talent
