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​Customer Success Manager in Manchester

​Customer Success Manager

Customer success has become a crucial aspect of business operations in the software and tech industry. It involves proactively ensuring that customers achieve their desired outcomes while using a product or service. Customer success focuses on building strong relationships, enhancing customer satisfaction, and driving long-term success. A key player in this process is the customer success manager (CSM), who plays a vital role in driving customer success and satisfaction.

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Key responsibilities of a Customer Success Manager
  • Relationship building: A primary responsibility of a Customer Success Manager is to build strong relationships with customers. CSMs regularly communicate with customers, providing updates, answering questions, and addressing any concerns. By fostering a positive relationship, CSMs can enhance customer satisfaction and loyalty.

  • Customer success planning: Developing success plans to outline the customer's goals, milestones, and metrics for success. By defining clear objectives, Customer Success Manager's can track progress and ensure that the customer is on the path to achieving their desired outcomes.

  • Proactive support and issue resolution: They are proactive in identifying potential issues, resolving them promptly, and minimizing any negative impact on the customer's experience. Customer Success Manager's act as the voice of the customer within the company, ensuring that customer feedback is heard and acted upon.

  • Expansion and upselling: They will identify opportunities for upselling or cross-selling, based on the customer's needs and goals. By understanding the customer's business and providing valuable insights, Customer Success Manager's can position additional offerings that align with the customer's objectives.

How to successfully recruit and hire a Customer Success Manager
  • Network and Expertise: We have a pool of pre-vetted Customer Success candidates. We understand the competitive landscape for CS talent and can find qualified individuals aligned with your company's needs.

  • Targeted Sourcing: We can target their search based on specific requirements like industry experience, technical skills, and desired Customer Success qualities (communication, proactiveness etc.).

  • Streamlined Hiring Process: Zetter can manage the entire recruitment process, from initial candidate screening to interview scheduling and offer negotiation.

  • Compensation Benchmarking: Zetter has insights into current CS salary ranges, ensuring you offer competitive compensation packages to attract top talent.

Success Recruitment Expertise

Are you ready to unlock success as a Customer Success Manager in the tech and software industry? Explore job opportunities and take your career to new heights by partnering with a recruitment agency that specialises in sales & success recruitment for the growing markets. Or are you looking to hire customer success talent? Explore how a partnership with Zetter can excel your company's growth.

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​Interested in Sales or Customer Success jobs in Manchester?

Manchester offers a dynamic and exciting environment for those looking to build a sales career in software and tech. With its rich tech heritage, collaborative spirit, and focus on the future, Manchester is definitely a city to watch.

Manchester: Thriving Sales Scene

Manchester is quickly becoming a magnet for ambitious sales professionals. The city's thriving economy creates a constant need for skilled salespeople across various industries. This translates to a diverse range of roles, from established companies to exciting startups. Whether you excel in B2B sales, enjoy building long-term client relationships, or crave the fast-paced environment of a startup, Manchester has something for you.

Manchester's booming tech scene offers a wealth of opportunities for those looking for a sales career. Here's why working in sales within Manchester's tech sector might be a great fit:

  • High Demand: The rapid growth of tech companies creates a constant need for skilled salespeople to promote innovative solutions.

  • Diverse Sales Roles: From Software as a Service (SaaS) to cutting-edge tech solutions, you'll find a variety of sales roles catering to your interests and skillset.

  • Competitive Salaries: Manchester's tech sector offers competitive salaries, often with attractive commission structures that reward top performers.

  • Career Growth: With a thriving tech scene, there's ample opportunity to advance your career in sales, potentially moving into leadership roles or specializing in specific tech areas.

  • Vibrant Tech Community: Being part of Manchester's tech scene means being surrounded by innovation and passionate individuals, fostering a dynamic and exciting work environment.

How can Zetter Recruitment help hire sales talent?

We are specialist sales recruiters, we help companies hire top-tier salespeople, particularly relevant for those in the competitive tech sales market. Here's how we can potentially assist businesses:

  • Deep Understanding of Sales Talent: Our team's expertise in the sales industry helps understand the specific skills, experience, and personality traits needed for success in different sales roles.

  • Targeted Candidate Sourcing: We have a network built specifically for sales professionals, allowing us to find high-calibre candidates who are a good fit your company's needs. This can save companies time and resources compared to traditional recruiting methods.

  • Focus on Passive Candidates: Targeting not just actively job-seeking candidates, but also those who are passively open to new opportunities. This can help find top performers who might not be actively looking to leave their current role.

  • Full Recruitment Process Management: We handle the entire recruitment process, from initial video screening to interview scheduling and offer negotiation. This frees up valuable time for company hiring managers to focus on their core business.

  • Specialisation in Tech Sales: If your company focuses on tech sales, our experience in this particular niche can be especially valuable. We understand the unique skills and experience needed for success in this competitive field.

Latest jobs in Customer Success