At Zetter Recruitment, we specialise in recruiting Customer Success roles for companies within the software as a service (SaaS) and tech industry. As a Top 25% Recruitment Agency (LinkedIn 2024), we recruit for growing markets globally, with a particular focus on the UK and Europe.
Customer Success jobs:
Are you seeking a fulfilling career in a client focussed role? Look no further than Zetter Recruitment, where we specialise in matching skilled Client Success professionals with exciting companies in the software and tech sectors. With these roles in high demand, we offer opportunities for individuals at every level of expertise.
Customer Success positions play a pivotal role in cultivating positive relationships with clients and ensuring their satisfaction with a company's products or services. Their efforts are instrumental in driving account retention, loyalty, and overall growth for the business.
Client retention and client support are crucial aspects of any business for three main reasons; it reduces churn (higher the churn the most difficult it is for a SaaS business to grow, maximises client lifetime value and can result in second-order revenue (i.e. client recommendations, customer changing jobs and bring product to new company). For these reasons, demand for strong CS people is high.
London - The hub of Customer Success jobs:
As a leading recruitment agency operating in London's vibrant tech scene, we've witnessed first hand the exponential growth of Client Success roles. Companies from dynamic startups to established enterprises, are eager to grow their teams with top-tier talent. The attraction of London's tech ecosystem, innovation and opportunity, has turned the city into a hub for Customer Success jobs London.
Working remotely:
In the wake of a global shift towards remote work, many organisations are reimagining the traditional office model and embracing a virtual or hybrid workforce. collaboration. Remote Customer Success jobs have become increasingly popular, offering people the freedom to work from anywhere. This shift in the way we work highlights the flexibility that can be offered from working in this profession.
Positions we recruit for:
At Zetter Recruitment, we recruit for various client focussed roles across different levels:
Senior Roles:
•Chief Customer Officer: Overseeing Client Success, relationships and support. Managing the success and support teams and leading on account retention.
•Vice President of Client Success: Overseeing strategies to ensure satisfaction, retention, and value realisation.
•Head of Customer Success: Developing and implementing initiatives to maximize client satisfaction, loyalty, and desired outcomes.
Mid-Level Positions:
•Client Success Manager (SMB to Enterprise): Acting as the advocate clients, guiding them through product utilisation from onboarding to retention.
Junior Positions:
•Customer Success Executive: Building strong client relationships, promoting product usage, and providing excellent support for client satisfaction.
Salaries for senior roles such as Director of Customer Success vary based on sector and responsibilities, ranging from £90,000 to £130,000 plus bonuses. Managerial roles such as Team Leads typically pay between £70,000 to £95,000.
For CSM’s (SMB to Enterprise), salaries depend on the size and quantity of accounts managed, with basic salaries starting from £40,000 to £90,000 on average. An entry-level position, such as Client Success Executive, typically have starting salaries ranging from £32,000 to £40,000.
Zetter findings:
From a recruitment standpoint, we’re seeing an ever-evolving landscape of CS roles. As SaaS companies continue to prioritise strategies focussed on existing client retention and growth, the demand for skilled professionals shows no signs of slowing down. In whether you're searching for a new job Customer Success or looking to progress in your current role, the opportunities are vast and varied.
Connect With Leading Talent Today
If you're a company interested in Customer Success hiring, explore how a partnership with Zetter can excel your company's client retention and growth strategy. If you are a professional ready to propel your career, look no further. Zetter Recruitment is here to bridge that gap.
Cambridge is home to Europe's largest and most successful technology cluster, with around 5,000 science and tech companies generating an annual revenue of over £15.5 billion. This concentration of talent and innovation makes Cambridge a hub for entrepreneurship and technological advancement.
Cambridge are leaders in:
Semiconductors: Underpinning modern electronics, Cambridge is a global leader in semiconductor design and development.
Life Sciences & Biotech: Tech and biology converge here, revolutionising healthcare.
Quantum Computing: Pioneering research positions Cambridge at the forefront of this potentially transformative technology.
Sales Specialist Agency
Zetter Recruitment is a leading Sales recruitment agency that connects talented individuals with exciting opportunities in Cambridge’s booming tech scene. They are committed to helping job seekers find their perfect role in the tech and sales sectors - helping to further solidify Cambridge's reputation as a tech hub. So, if you're looking to make your mark in the tech world, Cambridge is the place to start. It's not just a tech city, it's a city that is shaping the future of technology. Businesses in Cambridge and the surrounding areas are recruiting for exciting sales, account management, business development and customer success roles.
Get in touch!
If you're looking for sales or customer success jobs in Cambridgeshire, take a look at our latest roles in the area. Or if you are looking to fill a sales or customer success position in Cambridge, find out why you should hire with us!
