At Zetter Recruitment, we specialise in recruiting Customer Success roles for companies within the software as a service (SaaS) and tech industry. As a Top 25% Recruitment Agency (LinkedIn 2024), we recruit for growing markets globally, with a particular focus on the UK and Europe.
Customer Success jobs:
Are you seeking a fulfilling career in a client focussed role? Look no further than Zetter Recruitment, where we specialise in matching skilled Client Success professionals with exciting companies in the software and tech sectors. With these roles in high demand, we offer opportunities for individuals at every level of expertise.
Customer Success positions play a pivotal role in cultivating positive relationships with clients and ensuring their satisfaction with a company's products or services. Their efforts are instrumental in driving account retention, loyalty, and overall growth for the business.
Client retention and client support are crucial aspects of any business for three main reasons; it reduces churn (higher the churn the most difficult it is for a SaaS business to grow, maximises client lifetime value and can result in second-order revenue (i.e. client recommendations, customer changing jobs and bring product to new company). For these reasons, demand for strong CS people is high.
London - The hub of Customer Success jobs:
As a leading recruitment agency operating in London's vibrant tech scene, we've witnessed first hand the exponential growth of Client Success roles. Companies from dynamic startups to established enterprises, are eager to grow their teams with top-tier talent. The attraction of London's tech ecosystem, innovation and opportunity, has turned the city into a hub for Customer Success jobs London.
Working remotely:
In the wake of a global shift towards remote work, many organisations are reimagining the traditional office model and embracing a virtual or hybrid workforce. collaboration. Remote Customer Success jobs have become increasingly popular, offering people the freedom to work from anywhere. This shift in the way we work highlights the flexibility that can be offered from working in this profession.
Positions we recruit for:
At Zetter Recruitment, we recruit for various client focussed roles across different levels:
Senior Roles:
•Chief Customer Officer: Overseeing Client Success, relationships and support. Managing the success and support teams and leading on account retention.
•Vice President of Client Success: Overseeing strategies to ensure satisfaction, retention, and value realisation.
•Head of Customer Success: Developing and implementing initiatives to maximize client satisfaction, loyalty, and desired outcomes.
Mid-Level Positions:
•Client Success Manager (SMB to Enterprise): Acting as the advocate clients, guiding them through product utilisation from onboarding to retention.
Junior Positions:
•Customer Success Executive: Building strong client relationships, promoting product usage, and providing excellent support for client satisfaction.
Salaries for senior roles such as Director of Customer Success vary based on sector and responsibilities, ranging from £90,000 to £130,000 plus bonuses. Managerial roles such as Team Leads typically pay between £70,000 to £95,000.
For CSM’s (SMB to Enterprise), salaries depend on the size and quantity of accounts managed, with basic salaries starting from £40,000 to £90,000 on average. An entry-level position, such as Client Success Executive, typically have starting salaries ranging from £32,000 to £40,000.
Zetter findings:
From a recruitment standpoint, we’re seeing an ever-evolving landscape of CS roles. As SaaS companies continue to prioritise strategies focussed on existing client retention and growth, the demand for skilled professionals shows no signs of slowing down. In whether you're searching for a new job Customer Success or looking to progress in your current role, the opportunities are vast and varied.
Connect With Leading Talent Today
If you're a company interested in Customer Success hiring, explore how a partnership with Zetter can excel your company's client retention and growth strategy. If you are a professional ready to propel your career, look no further. Zetter Recruitment is here to bridge that gap.
Interested in Sales or Customer Success jobs in Manchester?
Manchester offers a dynamic and exciting environment for those looking to build a sales career in software and tech. With its rich tech heritage, collaborative spirit, and focus on the future, Manchester is definitely a city to watch.
Manchester: Thriving Sales Scene
Manchester is quickly becoming a magnet for ambitious sales professionals. The city's thriving economy creates a constant need for skilled salespeople across various industries. This translates to a diverse range of roles, from established companies to exciting startups. Whether you excel in B2B sales, enjoy building long-term client relationships, or crave the fast-paced environment of a startup, Manchester has something for you.
Manchester's booming tech scene offers a wealth of opportunities for those looking for a sales career. Here's why working in sales within Manchester's tech sector might be a great fit:
High Demand: The rapid growth of tech companies creates a constant need for skilled salespeople to promote innovative solutions.
Diverse Sales Roles: From Software as a Service (SaaS) to cutting-edge tech solutions, you'll find a variety of sales roles catering to your interests and skillset.
Competitive Salaries: Manchester's tech sector offers competitive salaries, often with attractive commission structures that reward top performers.
Career Growth: With a thriving tech scene, there's ample opportunity to advance your career in sales, potentially moving into leadership roles or specializing in specific tech areas.
Vibrant Tech Community: Being part of Manchester's tech scene means being surrounded by innovation and passionate individuals, fostering a dynamic and exciting work environment.
How can Zetter Recruitment help hire sales talent?
We are specialist sales recruiters, we help companies hire top-tier salespeople, particularly relevant for those in the competitive tech sales market. Here's how we can potentially assist businesses:
Deep Understanding of Sales Talent: Our team's expertise in the sales industry helps understand the specific skills, experience, and personality traits needed for success in different sales roles.
Targeted Candidate Sourcing: We have a network built specifically for sales professionals, allowing us to find high-calibre candidates who are a good fit your company's needs. This can save companies time and resources compared to traditional recruiting methods.
Focus on Passive Candidates: Targeting not just actively job-seeking candidates, but also those who are passively open to new opportunities. This can help find top performers who might not be actively looking to leave their current role.
Full Recruitment Process Management: We handle the entire recruitment process, from initial video screening to interview scheduling and offer negotiation. This frees up valuable time for company hiring managers to focus on their core business.
Specialisation in Tech Sales: If your company focuses on tech sales, our experience in this particular niche can be especially valuable. We understand the unique skills and experience needed for success in this competitive field.
