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Head of Customer Success in Dublin

Head of Customer Success

At Zetter Recruitment, we specialise in pairing exceptional talent with emerging companies. Understanding the pivotal role a Head of Customer Success plays in today's technology-driven markets, particularly within the software and SaaS (Software as a Service) sectors, we are dedicated to finding professionals who not only lead but truly transform client relationships and sales dynamics.

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Role Overview

In the rapidly evolving landscape of software and technology, a Head of Customer Success stands as a linchpin in ensuring customer satisfaction and loyalty. This Head of Customer Success role involves a comprehensive approach that spans beyond traditional sales. It is about fostering strong relationships with clients that stand the test of time and changing market demands.

At Zetter Recruitment, we recognise this role as a strategic position that entails not only managing a Customer Success team to excellence but also being the voice of the customer within the company. The ideal candidate will bridge the gaps between sales, marketing, and product development teams, transforming customer insights into actionable strategies that drive growth.

Key Responsibilities

Our recruitment process is tailored to find Heads of Customer Success who are:

  • Strategically-Minded: Possessing a vision for not only developing customer relationships but also foreseeing and capitalising on market opportunities.

  • Commercially Astute: With a finger on the pulse of the industry trends, these leaders make data-driven decisions to stimulate business growth.

  • Client Relationship Advocates: They ensure that clients’ needs are not just met but anticipated, fostering a sense of trust and long-term loyalty.

  • Effective Communicators: Articulating customer behaviours, feedback, and concerns to internal teams is key to a harmonious and progressive customer-oriented culture.

  • Team Leaders: Guiding a high-performing team by setting an example in customer engagement and satisfaction and leading pivotal changes.

Zetter’s Expertise

Why choose Zetter? Our expertise lies in understanding the unique demands of the software, SaaS, and technology sectors. We employ a nuanced strategy to recruitment, appreciating that roles like the Head of Customer Success require a blend of technical knowledge, industry experience, and personal attributes that resonate with the brand's values.

In our commitment to bolster your customer success strategy, Zetter Recruitment is your partner in attracting and retaining the talent that will ensure your company not only meets its current goals but also sets new benchmarks for customer satisfaction and loyalty in the tech world.

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​Dublin: A Thriving Scene in Europe's Tech Hub

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Dublin has emerged as a major player in the European software and tech scene, often nicknamed "Silicon Docks" in reference to its concentrated tech hub. Here's what makes Dublin such a magnet for innovation:

  • EMEA Headquarters Galore:

    Dublin is home to the EMEA (Europe, Middle East, and Africa) headquarters for a staggering nine out of ten tech giants. This concentration attracts further investment and fosters a dynamic ecosystem for collaboration and growth.

  • Highly Educated Workforce:

    Dublin boasts a highly educated population with over three-fifths holding a third-level degree (Bachelor's or higher). This emphasis on STEM fields ensures a readily available pool of qualified software and tech sales professionals.

  • Supportive Startup Scene:

    A thriving startup scene pulsates within Dublin, fuelled by government initiatives like Enterprise Ireland and a network of incubators and accelerators. This supportive environment allows innovative ideas to flourish and scale globally.

Finding Your Next Sales Job in Dublin:

Are you a skilled sales professional looking to propel your career in the heart of Europe's booming tech scene? We are a specialist sales and customer success recruitment agency skilled in connecting top sales talent with exceptional opportunities within Dublin's most exciting tech companies. Here's why partnering with Zetter Recruitment is your solution:

  • Deep Market Knowledge:

    We have a deep understanding of Dublin's tech landscape and the specific needs of leading companies.

  • Targeted Sales Recruitment:

    We leverage proven strategies to identify and connect you with the most relevant sales positions aligned with your skills and goals.

  • Streamlined Process:

    From initial consultation to interview preparation, we guide you through every step of the hiring process.

Ready to take the next step in your sales career? Explore the latest sales jobs, or contact us today to discuss your next sales or customer success hires. Let Zetter Recruitment be your bridge to a fulfilling and rewarding career in Dublin's thriving tech hub!

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