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Head of Customer Success in Manchester

Head of Customer Success

At Zetter Recruitment, we specialise in pairing exceptional talent with emerging companies. Understanding the pivotal role a Head of Customer Success plays in today's technology-driven markets, particularly within the software and SaaS (Software as a Service) sectors, we are dedicated to finding professionals who not only lead but truly transform client relationships and sales dynamics.

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Role Overview

In the rapidly evolving landscape of software and technology, a Head of Customer Success stands as a linchpin in ensuring customer satisfaction and loyalty. This Head of Customer Success role involves a comprehensive approach that spans beyond traditional sales. It is about fostering strong relationships with clients that stand the test of time and changing market demands.

At Zetter Recruitment, we recognise this role as a strategic position that entails not only managing a Customer Success team to excellence but also being the voice of the customer within the company. The ideal candidate will bridge the gaps between sales, marketing, and product development teams, transforming customer insights into actionable strategies that drive growth.

Key Responsibilities

Our recruitment process is tailored to find Heads of Customer Success who are:

  • Strategically-Minded: Possessing a vision for not only developing customer relationships but also foreseeing and capitalising on market opportunities.

  • Commercially Astute: With a finger on the pulse of the industry trends, these leaders make data-driven decisions to stimulate business growth.

  • Client Relationship Advocates: They ensure that clients’ needs are not just met but anticipated, fostering a sense of trust and long-term loyalty.

  • Effective Communicators: Articulating customer behaviours, feedback, and concerns to internal teams is key to a harmonious and progressive customer-oriented culture.

  • Team Leaders: Guiding a high-performing team by setting an example in customer engagement and satisfaction and leading pivotal changes.

Zetter’s Expertise

Why choose Zetter? Our expertise lies in understanding the unique demands of the software, SaaS, and technology sectors. We employ a nuanced strategy to recruitment, appreciating that roles like the Head of Customer Success require a blend of technical knowledge, industry experience, and personal attributes that resonate with the brand's values.

In our commitment to bolster your customer success strategy, Zetter Recruitment is your partner in attracting and retaining the talent that will ensure your company not only meets its current goals but also sets new benchmarks for customer satisfaction and loyalty in the tech world.

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​Interested in Sales or Customer Success jobs in Manchester?

Manchester offers a dynamic and exciting environment for those looking to build a sales career in software and tech. With its rich tech heritage, collaborative spirit, and focus on the future, Manchester is definitely a city to watch.

Manchester: Thriving Sales Scene

Manchester is quickly becoming a magnet for ambitious sales professionals. The city's thriving economy creates a constant need for skilled salespeople across various industries. This translates to a diverse range of roles, from established companies to exciting startups. Whether you excel in B2B sales, enjoy building long-term client relationships, or crave the fast-paced environment of a startup, Manchester has something for you.

Manchester's booming tech scene offers a wealth of opportunities for those looking for a sales career. Here's why working in sales within Manchester's tech sector might be a great fit:

  • High Demand: The rapid growth of tech companies creates a constant need for skilled salespeople to promote innovative solutions.

  • Diverse Sales Roles: From Software as a Service (SaaS) to cutting-edge tech solutions, you'll find a variety of sales roles catering to your interests and skillset.

  • Competitive Salaries: Manchester's tech sector offers competitive salaries, often with attractive commission structures that reward top performers.

  • Career Growth: With a thriving tech scene, there's ample opportunity to advance your career in sales, potentially moving into leadership roles or specializing in specific tech areas.

  • Vibrant Tech Community: Being part of Manchester's tech scene means being surrounded by innovation and passionate individuals, fostering a dynamic and exciting work environment.

How can Zetter Recruitment help hire sales talent?

We are specialist sales recruiters, we help companies hire top-tier salespeople, particularly relevant for those in the competitive tech sales market. Here's how we can potentially assist businesses:

  • Deep Understanding of Sales Talent: Our team's expertise in the sales industry helps understand the specific skills, experience, and personality traits needed for success in different sales roles.

  • Targeted Candidate Sourcing: We have a network built specifically for sales professionals, allowing us to find high-calibre candidates who are a good fit your company's needs. This can save companies time and resources compared to traditional recruiting methods.

  • Focus on Passive Candidates: Targeting not just actively job-seeking candidates, but also those who are passively open to new opportunities. This can help find top performers who might not be actively looking to leave their current role.

  • Full Recruitment Process Management: We handle the entire recruitment process, from initial video screening to interview scheduling and offer negotiation. This frees up valuable time for company hiring managers to focus on their core business.

  • Specialisation in Tech Sales: If your company focuses on tech sales, our experience in this particular niche can be especially valuable. We understand the unique skills and experience needed for success in this competitive field.

Latest jobs in Customer Success