At Zetter Recruitment, we specialise in recruiting Customer Success roles for companies within the software as a service (SaaS) and tech industry. As a Top 25% Recruitment Agency (LinkedIn 2024), we recruit for growing markets globally, with a particular focus on the UK and Europe.
Customer Success jobs:
Are you seeking a fulfilling career in a client focussed role? Look no further than Zetter Recruitment, where we specialise in matching skilled Client Success professionals with exciting companies in the software and tech sectors. With these roles in high demand, we offer opportunities for individuals at every level of expertise.
Customer Success positions play a pivotal role in cultivating positive relationships with clients and ensuring their satisfaction with a company's products or services. Their efforts are instrumental in driving account retention, loyalty, and overall growth for the business.
Client retention and client support are crucial aspects of any business for three main reasons; it reduces churn (higher the churn the most difficult it is for a SaaS business to grow, maximises client lifetime value and can result in second-order revenue (i.e. client recommendations, customer changing jobs and bring product to new company). For these reasons, demand for strong CS people is high.
London - The hub of Customer Success jobs:
As a leading recruitment agency operating in London's vibrant tech scene, we've witnessed first hand the exponential growth of Client Success roles. Companies from dynamic startups to established enterprises, are eager to grow their teams with top-tier talent. The attraction of London's tech ecosystem, innovation and opportunity, has turned the city into a hub for Customer Success jobs London.
Working remotely:
In the wake of a global shift towards remote work, many organisations are reimagining the traditional office model and embracing a virtual or hybrid workforce. collaboration. Remote Customer Success jobs have become increasingly popular, offering people the freedom to work from anywhere. This shift in the way we work highlights the flexibility that can be offered from working in this profession.
Positions we recruit for:
At Zetter Recruitment, we recruit for various client focussed roles across different levels:
Senior Roles:
•Chief Customer Officer: Overseeing Client Success, relationships and support. Managing the success and support teams and leading on account retention.
•Vice President of Client Success: Overseeing strategies to ensure satisfaction, retention, and value realisation.
•Head of Customer Success: Developing and implementing initiatives to maximize client satisfaction, loyalty, and desired outcomes.
Mid-Level Positions:
•Client Success Manager (SMB to Enterprise): Acting as the advocate clients, guiding them through product utilisation from onboarding to retention.
Junior Positions:
•Customer Success Executive: Building strong client relationships, promoting product usage, and providing excellent support for client satisfaction.
Salaries for senior roles such as Director of Customer Success vary based on sector and responsibilities, ranging from £90,000 to £130,000 plus bonuses. Managerial roles such as Team Leads typically pay between £70,000 to £95,000.
For CSM’s (SMB to Enterprise), salaries depend on the size and quantity of accounts managed, with basic salaries starting from £40,000 to £90,000 on average. An entry-level position, such as Client Success Executive, typically have starting salaries ranging from £32,000 to £40,000.
Zetter findings:
From a recruitment standpoint, we’re seeing an ever-evolving landscape of CS roles. As SaaS companies continue to prioritise strategies focussed on existing client retention and growth, the demand for skilled professionals shows no signs of slowing down. In whether you're searching for a new job Customer Success or looking to progress in your current role, the opportunities are vast and varied.
Connect With Leading Talent Today
If you're a company interested in Customer Success hiring, explore how a partnership with Zetter can excel your company's client retention and growth strategy. If you are a professional ready to propel your career, look no further. Zetter Recruitment is here to bridge that gap.
Are you looking for Commercial roles in London? Search with Zetter!
Sales Jobs London
Working in London offers significant opportunities, particularly for those pursuing Sales or Customer Success careers. Over 70% of UK Sales and Customer Success jobs in Software and SaaS are for London based companies.*
Why navigate this competitive market alone? Here, at Zetter Recruitment, we are one of the leading sales recruitment agencies in London who can either assist you in finding top sales jobs in London or help you hire skilled employees to help your company grow significant revenue. Whilst Zetter works across multiple locations globally, London continues to be the main hot spot for commercial tech jobs.
Technology and software companies dominate the UK market, with London being the largest hub for opportunities. London is a competitive space for those seeking a new job or hiring and it can be difficult to stand out. As a Top 25% LinkedIn recruitment agency, Zetter can help you find the right next sales job or hire the right people.
Trends and insights:
Recruiting a Sales or Customer Success team in London is 5 x more competitive than any other location*
The demand for Sales & Customer Success talent is 7 x higher than any other location across the UK*
The top 5 most in demand roles within software and technology in London are – 1, Account Manager, 2, Business Development Manager, 3, Sales Manager, 4, Account Executive and 5, Sales Director*
Some of the fastest growing markets in London include AI, Cybersecurity, Data & Analytics, CleanTech and Digital Infrastructure.*
Sales Recruitment London - Key jobs we are recruiting:
Lead generation – Sales Development Representative / Business Development Representative.
Individual contributors – Account Executive, Business Development Manager, Account Manager, Enterprise Sales
Healthcare – BioTech, Life Sciences, MedTech & HealthTech
Consumer – Emerging food brands, FMCG & Art
Sales and Customer Success Salaries in London:
A Sales or Customer Success salary in London can vary depending on level of seniority and the market you work in. If you are looking for high paying sales jobs in London, software and tech are industries worth being in. They are high growing markets with great earning potential such as uncapped commission, equity benefits, sales incentive schemes.
Average Sales salaries in London:
Executive & Director: £120,000 to £190,000
Sales leadership: £70,000 to £110,000
Customer voice (SMB to Enterprise): £45,000 to £90,000
Individual contributors (SMB to Enterprise): £50,000 to £120,000
