Customer Success Manager
An established bespoke solution, providing innovative support to organisations in the private and public sector.
Multi award winning in over 15 awards including - ‘Data Initiative of the Year’.
Helped over 150 tier one financial clients save billions of pounds!
This Customer Success Manager will be responsible for…
Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.
Proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment
Track record of retaining high value clients, successfully taking them through the renewal process
Excellent written and verbal communication skills
Base salary to £40,000 + great benefits
25 days holiday
Free beverages with an on-site restaurant
This Customer Success Managerrole will be hybrid and suit candidates with key commutable areas including Derby, Nantwich, Birmingham, Crewe, Congleton, Manchester, Stoke-On-Trent, Leek, Uttoxeter and more.